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APAC, a leader in integrated customer service outsourcing had a need to
integrate the clients own CRM system with APAC's CRM system. The
client systems were behind firewalls and thus data had to be double
entered manually in each system. They used the Kapow Web Integration
platforms transaction module to extract data from the APAC system, then
login to he client system, navigate to the appropriate forms and input
the data via the web front end of the client’s CRM . Call center
operators can now handle more calls making APAC more productive and
thus more competitive. Plus data entry errors were eliminated.
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Arlington Institute (RW) build Digital Analysis Environment (DIANE) software that enables you to build and analyze relationships from disparate data where otherwise relationships would not be apparent. Kapow Technologies provides the data collection engine to feed DIANE.
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Bank of America is one of the world's largest consumer and commercial financial
institutions. During the implementation of a new portal intranet for
specific CRM functions, they had a need to quickly repurpose
applications into the portal without reprogramming required. They
turned to Kapow Web Integration Clipping module to access content and
applications and "point-and-Clip" these applications into an intranet
CRM portal as portlets.
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Establishing
an online betting community presenting odds from virtually every
betting agent in the UK – with no means of direct data integration - is
hard. Making a one stop location for online betting on all available
odds - with no means of integration - is virtually impossible. - Kapow
Technologies delivered a solution, enabling BetBrain to sign up new betting agents and bringing them online from one single location – all within a week.
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BETC Euro RSCG used Kapow RoboSuite Web Integration Platform as the platform to
recreate the "mailbox structures of the Documentation Center's outbox"
in an intranet solution: The platform collects all mails and the
associated attachments, it organizes the meta data and places
everything in a new repository of more than 100,000 records, that are
part of the Euro RSCG Worldwide intranet. This was done within only 10
days.
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The US arm of Boehringer Ingelheim,
a pharmaceuticals firm headquartered in Ingelheim, Germany with nearly
36,000 employees and 144 affiliated companies spread around the globe
needed to integrate applications and content into their corporate
intranet portal. For the purpose they turned to the Kapow Web
Integration for integrating applications and content into the new
intranet portal-based system.
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CAP - The College of American Pathologists is a medical society serving more than 15,000 physician members and the
laboratory community throughout the world. Their current portal
document retrieval applications could no longer scale to the volume of
requests. Thus CAP moved to implement a BEA portal. They turned to the
Kapow Web Integration platform for bringing the legacy portal
applications into the new portal without having to re-write the
applications. Eight different web based applications were quickly
accessed, and using 'point-and-clipping' send to the new portal with
out the users seeing any difference.
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Danske Bank - Danske Bank is the largest bank in Denmark and one of the leading
players in financial markets in Scandinavia. Danske Bank's Real Estate
company Home is using Kapow RoboSuite to collect houses put up for sale
into home.dk. Home has a number of real estate partners that get their
houses exposed on home.dk. In order to expose these partners houses,
the RoboSuite collects the data from the partners websites. For Home
this adds volume to the home.dk site and therefore traffic.
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RoboSuite is used at Danish Radio, Denmark's national broadcast authority, to facilitate the implementation
of their new Content Management system. With RoboSuite, DR has the tool
to migrate almost 50,000 webpages that make up www.dr.dk. Furthermore,
the new mobile service is also running RoboSuite, whereby information
related to playlists and TV/Radio programs is collected and passed on
to mobile devices.
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Deutsche Post is the largest logistical company worldwide with approx. 383.000
employees. Deutsche Post needed a platform for customer sharing within
the group (DHL, Postbank and others) for self-service capabilities.
They turned to Kapow Web Integration to integrate more than 10
applications into a self service portal. The solution serves up the
applications as well as delivers single sign-on.
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Erhvervs- og Selskabsstyrelsen (E&S) - Danish Commerce and Companies Agency E&S is running the virk.dk
portal that serves as a single point of entry into all public
institutions for small and midsized businesses. RoboSuite is used to
collect data, articles and forms from well over 2,000 different on-line
sources and bring these articles and forms into virk.dk with low
maintenance and short time to market. E&S is also using RoboSuite
to transform an old legacy system into Web Services without changes to
this legacy system and also with a very short time to market.
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Europæiske Rejseforsikring, a leader in integrated customer service outsourcing had a need to
integrate the clients own CRM system with APAC's CRM system. The
client systems were behind firewalls and thus data had to be double
entered manually in each system. They used the Kapow Web Integration
platforms transaction module to extract data from the APAC system, then
login to he client system, navigate to the appropriate forms and input
the data via the web front end of the client's CRM . Call center
operators can now handle more calls making APAC more productive and
thus more competitive. Plus data entry errors were eliminated.
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FOI is the research organization within the Swedish Defence. FOI develops
systems that analyses the risk for terror attacks in the country, and
moreover estimates damages of such attacks. FOI requires accurate and
up-to-date information in terms of news, weather forecasts, public
services contact details (local fire department, police, etc.), which
is now delivered through the Kapow RoboSuite Web Integration Platform.
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Gatetrade is Denmark's largest b2b marketplace, facilitating the selling and
buying between small and large companies in Denmark. Gatetrade uses
RoboSuite to automatically collect product information on suppliers
websites, thereby ensuring that catalogues are more up-to-date.
Furthermore, RoboSuite eliminates the need for manually updating
catalogues, freeing up their suppliers HR resources. It also
circumvents the need to build API's to internal systems or restructure
their IT framework.
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jobwinner.ch is a leading connection destination for employee candidates and
employers in Schwitzerland. jobwinner.ch wanted to implement the
markets easiest solution, named EASY-IMPORT, for collecting job
postings from its corporate clients. To do so, they needed to implement
a rigorous system enabling corporate clients to easily link
jobwinner.ch to the corporation's job postings. To do that, they turned
to Kapow Web Integration. The Solution enables the collection and
synchronization of relevant postings as well as the ability to manage
the rigorous review and approval process
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KDDI is a major Japanese telecommunications company that deliver
telecommunications services (both land line and cellular) and ISP
services in Japan and has over 8,000 employees.
DDI were
challenged with a less that desired Customer Service Rep (CSR)
productivity caused by non-integrated web applications built by the
individual Lines of Business. They turned to Kapows Web Integration
platform to integrate these isolated applications into a more
integrated service application suite and achieve significant
productivity gains.
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Lycos Europe has implemented a powerful addition to the webmail application offered
to every Lycos user. Using LycosMail, every user will be able to access
multiple webmail accounts - and not just Lycos own. This solution is
also known as Account Aggregation. Kapow Technologies delivered the
business infrastructure making it possible for Lycos to integrate
multiple accounts outside the Lycos network.
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The Danish National IT and Telecom Agency (NITA) was
charged with the task to deliver a single, web-based forum for press
releases from all Danish public agencies, numbering well over 500.
Initially, the task of gathering these releases seemed overwhelming.
But utilizing Kapow Technologies software, thousands of man-hours was
saved - not only for the agency itself, but for all public agencies as
well.
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Penske Corporation is a closely held transportation services company that encompasses
retail automotive sales and services, truck leasing, supply chain
logistics management, transportation components manufacturing, and
high-performance racing. Penske needed to migrate several static
websites into a content management system and turned to the Kapow Web
Integration Platform. Using the data collection module, Penske
automated the extraction of all the static web content, normalized and
transformed it into the right structure to be inserted into the content
management system. This was done significantly faster than the more
traditional manual alternatives.
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SIMFY.DE is a Germany based on-line music comparison service. „Simfy“ stands for "Simplify your music search". This first free search and price comparison service scans online music store that allows download of music without auxiliary software.With simfy.de more than 75,000 artists, 95,000 albums and 1.2 million titles can be searched. Additionally the prices of the respective music stores can be compared, making finding music and saving money at the same time very simple. By using the Kapow Technologies Web Integration Platform, the project could be realized within a very short time frame as lengthy and cost-intensive programming work could be eliminated.
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Skygate uses Web Integration from Kapow Technologies to go out on all the
various carrier, hotel, car rental etc. sites and collect the location,
availability and pricing information etc. which is then stored in a
central database system. It now takes the agent seconds to deliver as
good information as the client could find spending hours searching
alternatives.
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Sydbank will use RoboSuite to strengthen the advisory aspect of their web site,
Sydbank.dk. By using RoboSuite the partners that Sydbank wishes to
bring onto Sydbank.dk only needs to agree to the partnership and then
Sydbank together with their web partner, Valtech, performs the
integration.
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TDC Online is Denmark's largest ISP. Until recently, the customer's portal Opasia
was based on numerous ad-hoc implemented systems, and even static HTML.
A decision to port the site onto a content management system was taken.
This raised the problem of taking all the old content along into the
new system - Kapow Tescnologies delivered the solution.
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Swedens news agency Tidningarnas Telegrambyrå chose Kapow Robosuite as the technology to collect news information
from hundreds of sources, feeding it into their indexing system. By
doing so, they were able to launch their news service to the Swedish
business community extremely fast, as well as providing more sources
than any other competitor in the market
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USF Corporation is
the holding company for a $2.5 billion group of companies that
provide comprehensive and innovative supply-chain management solutions.
USF clients would enter key data into an online Logistics application
for use by USF in fulfilling the clients order. This information would
then have to be manually copied and pasted into internal management
systems. To automate this, USF turned to Kapow Web Integration to
monitors the Logistics application for changes, and then when a change
occur it automatically extracts the information and populates the
internal systems and once the results are processed, it return the
updated information to the client.
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Ziggs.com offers
a search platform for professionals for finding people in business
online. By providing an Index dedicated to up-to-date businesspeople
profiles, Ziggs lets you search across more than 3,086,926 public
profiles from nearly 92,627 companies, and find the most accurate
information on the people you seek. When Ziggs set out to build this
impressive set of profiles, they turned to the Kapow Web Integration
Platform to automatically link to thousands of different locations,
where individuals and firms host their personalized profiles, extract
and synchronize this content on a regular basis. The result is a
service, that contains much more up to date information than any
alternative in the market ultimately giving ziggs.com a very strong
competitive differentiation.
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Zurich is one of the world’s largest insurance companies. Until recently, the company's European intranets were based on numerous different content management systems. As part of an effort to align its internal communication channels, Zurich decided to migrate its intranet sites into one consistent content management system. After having migrated smaller intranet systems and knowing the challenges, Zurich turned to Kapow Technologies for an automated migration solution
of the larger intranets in Germany and Switzerland. The results so far have improved quality, elimination of manual
labour and improved overall efficiency of the migration.
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