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Existing Customers
Kapow Technologies delivers support to eligible
customers on all standard business days via e-mail.
You can also call Kapow Technologies for technical support. Please use the following
table for information regarding time zones, times, and phone numbers.
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CET |
EST |
PST |
Phone Number |
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9.00 – 16.00 |
3.00 AM – 10.00 AM |
12.00 PM – 7.00 PM |
(+45) 70 33 10 33 |
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16.00 – 00.00 |
10.00 AM – 6.00 PM |
7.00 AM – 3.00 PM |
(+1) 650 646 6023 |
Standard Support and Maintenance includes bug fixes and upgrades to the product.
24/7 Support
Kapow Technologies offers 24/7 support as an add-on service
to the Standard Support and Maintenance offering.
Learn more >
Supported Versions and End of Support Policy
Kapow Technologies’ general support policy is that the
Kapow Web Integration Platform is supported two years after the launch of a new
version. Learn more >
Professional Services
If you need assistance using our product, we have an
excellent Professional Services Department which will be happy to help you. Professional
Services include:
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* Standard and advanced
product training
* Application development
using Kapow RoboSuite
* Robot building
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If you need Professional Services to solve your problems, you
can contact your sales representative directly or contact the sales department. Professional Services support
is charged by the hour.
On-line Support
The support forum is open to everyone. Answers to the questions/issues
posted on the forum are posted when the support staff workload allows it. There
is no committed turn-around time. Support for everyone is available on the discussion
forum.
Information About Kapow RoboSuite
FAQ’s, documentation, articles, demos, discussion forums, examples,
downloads, etc. covering Kapow RoboSuite can be found on Kapow Developer Connection. |